How do I know my design will be kept confidential?
We of course will sign and adhere to any non-disclosure or confidentiality agreement. We also have a strict policy within our factory that no photographs are ever allowed of a customer’s product without permission.
Does Jinyang provides free samples for thatch and bamboo products?
Of course, we provide free sample. You only need to visit our Alibaba website (click to visit) Choose the products you need, click buy sample button. Note: You need to be responsible for shipping charges.
What are Jinyang’s payment terms?
Our payment term is 50% of the total invoiced amount in advance as deposit and the balance against the copy of BL. Molds development fees need to be 100% paid before development begins. Trust issues？We also partner with Alibaba, you can place your order there.
How can I pay Jinyang?
Jinyang accepts payment in two ways:
· Bank to bank wire transfer.
· Jinyang can send you a PayPal invoice and you can use your PayPal account or credit card to pay.
What are Jinyang’s shipping terms?
Our standard terms are Ex Works (EXW) for all products and services we provided. This means the customer is responsible for shipping, customs clearance and all other associated fees once the goods have left our premises.
FOB Shipping terms is available. We are happy to help our clients take care of Chinese customs reporting processes, but customers are still responsible for shipping, customs clearance from country of destination and all other associated fees once the goods have left our premises.
Does Jinyang insure delivered goods?
No, we do not insure deliveries since we used EXW shipping term. However, the insurance can be easily purchased from the freight carrier.
What if I am not completely satisfied with the parts I receive?
We guarantee our materials and workmanship based on the instructions and the information provided by you. Before starting mass production, we will send prototype to you for confirmation. We guarantee all the parts manufactured later are exactly the same as prototype.